The BARS Program

Prefer to talk? 1-877-540-5500

Mystery shopping

Mystery Shopping

Measure quality, cleanliness, customer service, and more with BARS.

Add BARS Mystery Shopping to:

  • Elevate the Customer Experience — measure service, cleanliness, and overall store quality
  • Increase Revenue — ensure promotions, merchandising, and store setup are executed properly
  • Reduce Costs — leverage your existing BARS ID compliance visits to add mystery shopping at a lower incremental cost

“We have been partners with the BARS group for over 12 years for our 500+ Holiday C-Stores. We believe that BARS is the industry leader in this service category.”

Dave Phillippi, Director of Administration, Holiday Stationstores

Learn More

Tell us about your goals and we will set up a time to discuss how we can help and give a customized quote

A real person will follow up within one business day.

Clear Results

Reports on cleanliness, restroom condition, merchandise, food areas, and exterior conditions.

Score Card

Choose what to score and view results on a store level or compare across all locations. Daily and weekly reporting.

Choose Your Inbox

Control who receives mystery-shopping reports and notifications, allowing information to be distributed to the right team members.

Built around your stores

How mystery shopping works with your compliance visit

01

Choose what good looks like

Build the scorecard around your operation. Measure the greeting, uniform, promotion, lot, restroom, food area, checkout speed, or any other standard your stores are expected to meet.

02

We check it during the visit

The same trained Checker completes the mystery shop alongside the scheduled compliance check. Your compliance program stays intact, and you do not have to coordinate another store visit.

03

Your team sees what to do next

Each store gets an overall score, question-level detail, and an explanation for every no. Send results to the right managers, compare locations, and track progress over time in the portal.

The details

Questions operators ask us

How is this different from the compliance check we already get?
Your compliance check still answers one question: did the associate ask for ID before taking money? That result stays separate and still arrives as a Green Card or Red Card. The mystery shop measures the rest of the visit, so a service or cleanliness score never changes your compliance result.
What can you measure?
Anything a Checker can fairly observe during the visit. Common scorecards cover the greeting, uniforms, promotions, loyalty offers, checkout speed, order accuracy, signage, restrooms, food areas, and the condition of the lot or fuel court. We will help you turn your standards into clear yes-or-no questions.
Do we have to add visits?
No. We can run the mystery shop during the compliance visits already scheduled for each location. If you need a different cadence, tell us your store count and we will scope it with you.
How do the reports reach our team?
You choose who gets what. Daily and weekly emails can go to the managers and regions you name. Exception reports show only the questions marked no, so leaders can see what needs attention without reading every store report.
Are the video and automated scoring tools available now?
Not yet. Video capture, product identification, automated ratings, planogram alerts, and district leaderboards are in development. They are not included in the service described on this page. Ask us for a roadmap walkthrough if you want to see what is coming next.
How does pricing work?
Mystery shopping is priced per location, per month as an add-on to the compliance program. Pricing depends on store count and the scorecard you need. Send us both and we will return a quote within one business day.
Will our results be shared with anyone outside our company?
No. Your mystery shop results stay in a secure portal for your authorized users. We do not share them with regulators, law enforcement, or other third parties.

Get more from the next visit.

Tell us about your goals for a customized quote, or call us to talk through your stores: 1-877-540-5500

Learn More