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The People Behind the Data: Making Practical Use of BARS Reports

We don’t want all of this talk of reports and data to give a false impression about the very personal nature of our business. When it comes down to it, every piece of data represents a personal interaction between two people: the shopper and the employee.

 

Very occasionally, a client will protest that the Red Card they received cannot be right. To their credit, they have faith in their employees and can’t believe that one of them would have failed to card a customer. But we don’t just give a general report that “someone in the store didn’t follow carding policy.” When you receive a report or check your report history online, you will be able to see exactly who failed to follow carding policy. You’ll even be able to see who the shopper was and their true age. In the screenshot below, you can see that Josh Dubois failed to card Randy L., who is just 21 years old. 

 

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What’s more, you can check the performance of both the employee and the shopper across all visits. Below, you can see that several employees have repeatedly failed to card. This knowledge allows managers to address the compliance problem very directly with employees. 

 

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Our data is robust, but data is no use unless it allows for practical solutions to problems. With our reports, you can use the data to address compliance at the individual level.

 

If you have any questions about how our green and red card system works, please contact us at customerservice@barsprogram.com or 1-877-540-5500.

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