Teachable Moments with The BARS Program
Wednesday, October 4, 2017
So, you have an employee who just received a Red Card after incorrectly serving a Checker an age-sensitive product, and now you’re asking yourself, “Do I fire this employee or not”? If only we had a dollar for every time we get hit with this question.
Believe it or not, when an employee receives a Red Card, it doesn’t have to be all doom and gloom. It costs about $1,000 to put a server on the floor/cashier at the register; don’t throw your investment away by firing the employee. Instead get a return on your investment by spending time with ALL your employees reviewing company policy and emphasizing the importance of carding. In the end, the employee who received the Red Card just might become your best trained employee and ambassador in the store or restaurant, maybe even a trainer who reminds others to follow policy.
The BARS Program also suggests creating a “one time no harm” policy for Red Cards. If a second Red Card incident occurs, The BARS Program supports dismissing the employee for failing to correctly serve age-sensitive products. And when it comes to failing a government-backed sting, the employee at fault should be terminated. We support this part of a policy.
Think of The BARS Program as vital insurance for your brand. You’ve spent years building your business; teachable moments can work in your favor to safeguard your brand when you adopt proactive, responsible compliance-training. If you’re in the market for teachable moments and evidence-backed stats, or you want to strengthen your current training methodologies for selling age-sensitive products, contact The BARS Program at firstname.lastname@example.org or call 1-877-540-5500.